Terms and Conditions
Welcome to Piri Piri’s (the “Company”) website. This page tells you the terms of use (the "Terms") on which you may make use of our website as a guest. Please read these Terms carefully before you start to use our Website (as defined below).
When certain words and phrases are used in these Terms, they have specific meanings (these are known as "defined terms"). You can identify these defined terms because they start with capital letters (even if they are not at the start of a sentence). Where a defined term is used, it has the meaning given to it in the section of these Terms where it was defined (you can find these meanings by looking at the sentence where the defined term is included in brackets and speech marks).
In these Terms, when we refer to "we", "us" or "our", we mean the Company; and when we refer to "you" or "your" we mean you, the person accessing or using the Websites.
For information on how we store and use customer data please visit https://www.piripirioldham.co.uk/privacy-policy for our privacy policy.
These Terms were last updated on 21 May 2020.
1. Information about us
1.1 The Company operates the following website in the UK:
• piripirioldham.co.uk (the "Website")
2. Website
2.1 The Website is made available free of charge. We do not guarantee that the Website or any content on it, will always be available or be uninterrupted. Access to the Website is permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of the Website without notice. We will not be liable to you if for any reason the Website is unavailable at any time or for any period. We may update the Website and/or change the content of it at any time.
2.2 You are responsible for making all arrangements necessary for you to have access to the Website. You are also responsible for ensuring that all persons who access the Website through your internet connection are aware of these Terms and that they comply with them.
2.3 The Website and the content on it are provided for general information purposes only. It is not intended to amount to advice (medical or otherwise) on which you should rely.
2.4 You may only use the Website for your own domestic, private and non-commercial use.
3. General Acceptance Use
3.1 You agree not to:
3.1.1 use the Website in any way that breaches these Terms or any applicable local, national or international law or regulation;
3.1.2 copy, or otherwise reproduce or re-sell any part of the Website unless expressly permitted to do so in these Terms; or
3.1.3 do any act or thing that might damage, disrupt or otherwise interfere with the operation of the Website or any equipment, network or software used in operating the Website.
4. User Generated Content
4.1 If it is the case that you supply/upload any content to the Website – whether it
be pictures, text, sound recordings or whatever – the content you supply ("User Generated Content") must comply with the following rules:
4.1.1 it must not be obscene, abusive, offensive or racist and it must not promote or propose hatred or physical harm against anyone;
4.1.2 it must not harass or bully another person;
4.1.3 it must be true and honest so far as you know;
4.1.4 it must not be defamatory of anyone;
4.1.5 it must not use the material or content or infringe the rights or privacy of anyone else; for example, you should not use images of well-known characters, footage or music (unless it is your own);
4.1.6 it must not contain someone else’s personal details or confidential information relating to other people; and
4.1.7 it must not promote or condone terrorism, violence or illegal behaviour.
4.2 We reserve the right to refuse to accept or refuse or cease to use any User Generated Content supplied by any person that we think contravenes these rules.
4.3 In addition, we may from time to time provide interactive services on the that shall enable you to upload User Generated Content, including, without limitation:
4.3.1 comment facilities;
4.3.2 chat rooms; and/or
4.3.3 bulletin boards, (together "Interactive Services").
4.4 Where we provide an Interactive Service, we will use reasonable endeavours to provide information to you about the kind of service offered and if it is moderated. However, we are under no obligation to oversee, monitor or moderate any Interactive Service we provide.
4.5 The use of any of our Interactive Services by a minor is subject to the consent of their parent or guardian. We advise parents who permit their children to use an Interactive Service that it is important that they communicate with their children about their safety online. Minors who are using any Interactive Service should be made aware of the potential risks to them.
5. Viruses
5.1 We do not guarantee that the Website will be secure or free from bugs or viruses. You are responsible for configuring your information technology, computer programmes and platform in order to access the Website and we recommend that you use your own virus protection software.
5.2 You must not misuse the Websites by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to the Website, the server on which the Website is stored, or any server, computer or database connected to the Website. You must not attack the Website via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities, and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use the Website will cease immediately.
6. Intellectual property
6.1 We are the owner or licensee of all intellectual property rights in the Website and its content,, the name and mark and Piri Piri's product names, images and packaging. Those works are protected by intellectual property laws and treaties around the world. All such rights are reserved.
6.2 You are not granted any right to use, and may not use, any of our intellectual property rights other than as set out in these Terms. You must not use the Website (or any part of them or their content) for commercial purposes; however, you may download material from the Website solely for non-commercial, personal use by you.
6.3 No part of the Website, including, without limitation, the text, designs, graphics, photographs and images contained in them, may be copied, reproduced, republished, uploaded, re-posted, modified, transmitted or distributed or otherwise used in any way for any non-personal, public or commercial purpose without our prior written consent.
6.4 Any communications or materials you send to us through the Website by electronic mail or other means will be treated as non-proprietary and non-confidential (other than communications in respect of your order if you use the Websites to buy products from us). We are free to publish, display, post, distribute and otherwise use any ideas, suggestions, concepts, designs, know-how and other information contained in such communications or material for any purpose, including, but not limited to, developing, manufacturing, advertising and marketing us and our products. You grant us a non-exclusive, transferable, perpetual, royalty-free, worldwide licence to copy, use, reproduce, distribute, display, publish, adapt, prepare derivate works of and/or amend any User Generated Content in any format, including in our services and products for any purpose including in relation to the promotion of our services and products.
7. Our liability
7.1 Nothing in these Terms excludes or limits our liability for:
7.1.1 death or personal injury caused by our negligence;
7.1.2 fraud or fraudulent misrepresentation; and
7.1.3 any matter in respect of which it would be unlawful for us to exclude or restrict our liability.
7.2 We are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it was an obvious consequence of our breach or if it was contemplated by you and us at the time that you accessed the Website.
7.3 We only supply the Website for domestic and private use. You agree not to use the Website, or any content on the Website, for any commercial or business purposes and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
7.4 Nothing in these Terms affects your statutory rights. Advice about your statutory rights is available from your local Citizens' Advice Bureau or Trading Standards Office.
7.5 We assume no responsibility for the content of websites linked to from the Websites included in these Terms (including links to any commercial sponsors or partners). Such links should not be interpreted as endorsement by us of those linked websites. We will not be liable for any loss or damage that may arise from your use of them.
8. Suspension and termination
8.1 If you breach any of these Terms, we may immediately do any or all of the following (without limitation):
8.1.1 issue a warning to you;
8.1.2 temporarily or permanently remove any User Generated Content uploaded by you to the Website;
8.1.3 temporarily or permanently withdraw your right to use the Website;
8.1.4 issue legal proceedings against you for reimbursement of all costs resulting from the breach (including, but not limited to, reasonable administrative and legal costs);
8.1.5 take further legal action against you; and/or
8.1.6 disclose such information to law enforcement authorities as we reasonably feel is necessary to do so.
9. Changes to these Terms
9.1 We may make changes to these Terms from time to time (if, for example, there is a change in the law that means we need to change these Terms). Please check these Terms regularly to ensure that you understand the Terms that apply at the time that you access and use the Website.
10. Other important information
10.1 Each of the clauses of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining clauses will remain in full force and effect.
10.2 If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.
11. Contacting us
11.1 Should you have any reasons for a complaint, we will endeavour to resolve the issue and avoid any re-occurrence in the future. You can always contact us using the following details:
11.1.1 Address: Piri Piri, 45 Union Street, Oldham, OL1 1HH
11.1.2 Telephone number: 0161 620 6020
12. Online Ordering
12.1. Ordering Products
12.1.1 You may order Products online directly from us via the phone if you wish to collect your Products in-restaurant (“Collection Orders”) or via the Website if you wish for home delivery by us (“Delivery Orders”) depending.
12.1.2 Collection Orders may only be made via phone. In this case, please call the relevant restaurant telephone number available on the Website and follow the instructions of the operator. You will be required to pay for such order when you collect your Products from the restaurant.
12.1.3 You must be at least 18 years old to place an order online or via the telephone.
12.1.4 Piri Piri's delivery service is Powered by Deliveroo and Uber Eats, meaning that Deliveroo and Uber Eats provides us with technical assistance in relation to the Website and the delivery services. We act as agent in relation to the delivery services provided by Deliveroo and Uber Eats. In order for your Order to be delivered to you, a Deliveroo and/or Uber Eats account will need to be created by you. For further details please see the terms on Deliveroo's and Uber Eats website (links provided below).
https://www.uber.com/legal/en/document/?name=general-terms-of-use&country=united-states&lang=en
12.1.5 To submit a Collection Order or a Delivery Order via the Website you must first sign-in to your Uber Eats or Deliveroo account and then follow the procedure set out on their website to submit your Order.
12.1.6 You should check all the information that you enter and correct any errors before submitting your Order, as once your Order is submitted, we will begin processing it immediately and you may not be able to correct any errors.
12.1.7 Your Order constitutes an offer to us. These Terms and the Order will become legally binding on you and us when you place an Order and the Order shall incorporate these Terms and shall be a new and separate contract between you and us. The contract shall be in the English language. We will not file a copy of the contract.
13. Collection
13.1 Your collection time will be set out during the Order process.
13.2 If you do not collect your Order within thirty (30) minutes of your collection time, your Products will be disposed of and you will not receive a refund.
14. Delivery
14.1 When you submit a Delivery Order, we act as an agent on behalf of Deliveroo and Uber Eats in respect of the delivery services Deliveroo and Uber Eats provide in delivering the Products to you.
14.2 Please note that all delivery times are estimates and the actual delivery time may vary from this estimate. You should also be aware that if you request and we agree to change your delivery address following submission of an Order this may lead to a significant delay in your delivery time.
14.3 If, during delivery of an Order, you or your authorised representative as specified in your Order (as appropriate) fail to take delivery of the Products within five (5) minutes of our delivery driver's arrival (other than due to our material breach of these Terms):
14.3.1 the delivery shall be aborted; and
14.3.2 you will not receive a refund for your Order.
14.4 You shall be responsible for:
14.4.1 ensuring that the delivery driver has such access and parking facilities as may be reasonably required to carry out the Order;
14.4.2 ensuring that either you or your authorised representative (as specified in the Order) are present to take delivery of the Products at the delivery place specified in your Order; and
14.4.3 providing us with your up-to-date contact details in your Order.
15. Payment
15.1 The prices for the Products and (if applicable) for delivery and service are set out on the Website and are inclusive of VAT. Please note that if your Delivery Order is below a minimum value then an additional charge, as set out on the Website during the ordering process, may also apply.
15.2 In relation to Delivery Orders, delivery and service charges are set by Deliveroo and Uber Eats but are paid directly to us acting as agent on behalf of Deliveroo and Uber Eats.
15.3 It is always possible that, despite our best efforts, some of the Products may be incorrectly priced. We will normally check prices before accepting your Order so that, where a Product's correct price at the time of your Order is less than our stated price at that time, we will charge the lower amount. If the Product's correct price at the time of your Order is higher than the price stated to you, we will contact you for your instructions before we accept your Order. If we accept and process your Order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may end the contract and refund you any sums you have paid.
15.4 If your payment is not authorised, your Order will not be sent through to the restaurant or fulfilled.
16. Cancellation and refunds
16.1 Please note that you do not have a right to cancel any contract for Products under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulation 2013.
16.2 You may request that your Order is cancelled or changed after it has been submitted, but this will only be possible before the applicable restaurant has received the Order. This can be done by contacting us (using the telephone number listed on the Website). No refund will be permissible if the attempt to cancel is made after the restaurant has received the Order.
16.3 If you cancel or change your Order, your original payment will still be processed. Where you are eligible for a refund, you can obtain this by contacting us (using the telephone number listed on the Website). We will process refunds within ten (10) working days.
17. Other refunds
17.1 You have legal rights in relation to Products that are not as described, faulty or otherwise not fit for purpose. If you believe that any Products that you have ordered do not conform with these Terms, please contact us (using the telephone number listed on the Website) to discuss a replacement or refund.
17.2 If, due to unforeseen circumstances, we are unable to fulfil your Order or any of the Products in a particular Order, we will refund the value of the Product(s) that we were unable to fulfil and, if the full Order is cancelled, any delivery and service charges. You may obtain a refund by contacting us (using the telephone number listed on the Website).
18. Products
18.1 We endeavour to provide information on any allergens that the Products may contain. But please note that:
18.1.1 because all Products are cooked to order in the same kitchen we cannot guarantee and make no warranty that the Products will not contain any allergens;
18.1.2 the kitchen is a busy working environment and there is a risk of cross-contact between ingredients;
18.1.3 for Collection Orders and for Delivery Orders, customers with special dietary requirements should contact the restaurant (using the telephone number listed on the Website) before they place their order to allow staff to take all reasonable precautions to avoid cross contact; and
18.1.4 please consult our menu terms and conditions (clause 23 below) for further information regarding allergens in the Products.
18.2 Our Products are freshly prepared and although we try our best to be consistent at times the size of the portions can vary.
19. Our liability in respect of your Order
19.1 Nothing in these Terms excludes or limits our liability for:
19.1.1 death or personal injury caused by our negligence;
19.1.2 fraud or fraudulent misrepresentation; and
19.1.3 any matter in respect of which it would be unlawful for us to exclude or restrict our liability.
19.2 Subject to clauses 19.1 and 19.3 our maximum liability to you, in respect of any particular Order, will be limited to the value of that Order (which includes any delivery and service charges).
19.3 We are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it was an obvious consequence of our breach or if it was contemplated by you and us at the time of the conclusion of the contract for Products.
19.4 We only supply the Products for domestic and private use. You agree not to use the Products for any commercial or business purposes and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
19.5 Nothing in these Terms affects your statutory rights. Advice about your statutory rights is available from your local Citizens' Advice Bureau or Trading Standards Office.
20. Suspension and termination
20.1 If you breach any of these Terms, we may immediately do any or all of the following (without limitation):
20.1.1 issue a warning to you;
20.1.2 temporarily or permanently withdraw your right to use the Websites;
20.1.3 suspend or terminate your Account;
20.1.4 issue legal proceedings against you for reimbursement of all costs resulting from the breach (including, but not limited to, reasonable administrative and legal costs);
20.1.5 take further legal action against you; and/or
20.1.6 disclose such information to law enforcement authorities as we reasonably feel is necessary to do so.
21. Changes to these Terms
21.1 We may make changes to these Terms from time to time (if, for example, there is a change in the law that means we need to change these Terms) but the Terms applicable at the time of your Order will apply to that Order. Please check these Terms regularly to ensure that you understand the Terms that apply at the time that you order the Products.
22. Other important information
22.1 Each of the clauses of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining clauses will remain in full force and effect.
22.2 If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.
23 Menu Terms & Conditions
23.1 We serve most of the allergens listed in clause 23.8 in at least one product on our menu, so there may be a risk of cross contact.
23.2 If you have special dietary requirements you must state your requirements at the time you place an order to allow our staff to take all reasonable precautions to avoid cross contact.
23.3 The allergy information is accurate on the day it is consulted online but may change at any future time. If you have any special dietary requirements or allergies you must check the Food Allergy & Nutritional Information book (available in our restaurant from the manager) each time you visit our restaurant or place an order online before placing your order, just in case any of our ingredients have changed.
23.4 The information concerns only intended ingredients of menu items and does not include any customisation to a menu item (e.g. adding cheese to a burger). Any customisation must be checked in the Food Allergy & Nutritional Information book before placing any orders.
23.5 Each menu item has a list of ingredients. This is the fullest information we have from our suppliers and is consistent with UK labelling laws. Please be aware that certain ingredients, especially those with small quantities in the recipe, do not have to be fully broken down (e.g. “spices”).
23.6 Please note that our restaurants are not vegetarian restaurants, however we do use our reasonable endeavours to segregate our non-meat products from our meat products.
23.7 The manager on duty will be best placed to answer any questions about our kitchen practices to allow customers with special dietary requirements to make an informed choice about eating in the restaurant or ordering products online.
23.8 The Food Allergy & Nutritional Information book, available in our restaurant from the manager, also offers more detailed dietary information for the following requirements
23.8.1 Nuts & derivatives
23.8.2 Peanuts & derivatives
23.8.3 Fish & derivatives
23.8.4 Egg & derivatives
23.8.5 Crustaceans
23.8.6 Molluscs
23.8.7 Milk & derivatives
23.8.8 Soya & derivatives
23.8.9 Celery
23.8.10 Mustard
23.8.11 Lupin
23.8.12 Sesame seeds
23.8.13 Cereals containing gluten
23.8.14 Sulphur dioxide (> 10 mg/kg)
23.8.15 Monosodium glutamate
23.8.16 Irradiated foodstuff
23.8.17 GM matter
23.9 We understand that no matter how comprehensive the data, we cannot answer every question you may have about our food. If you have any specific questions, please contact us (using the telephone number listed on the Website).
24. Governing law and jurisdiction
24.1 These Terms are governed by the laws of England and Wales. This means that your access to and use of the Website, and any dispute or claim arising out of or in connection therewith (including non-contractual disputes or claims), will be governed by English law.
24.2 If you are a consumer, you may bring any dispute which may arise under these Terms to - at your discretion - either the competent court of England. We shall bring any dispute which may arise under these Terms to the competent court of England.